Factors Affecting the Work Efficiency of the Policy and Planning Analysts at University of Phayao

Abstract

The objectives of this research were 1) to study the level of operational efficiency of policy and planning analysts at University of Phayao, 2) to investigate the factors affecting operational efficiency, and 3) to propose guidelines for improving operational efficiency. The population consisted of 50 participants. The research instrument was a set of questionnaires. Data analysis was conducted using descriptive statistics and hypothesis testing with t-test and one-way ANOVA analysis.

The Findings were 1) the level of performance was high (=4.06) and it was found that the difference between personal factors and personnel’s performance with different levels of education, type of personnel and working duration was statistically insignificant at the level of 0.05, 2) the motivating factors affecting high levels of performance include performance success, work advancement, job responsibility, and job recognition, while the supporting factors affecting high levels of performance include relationships with supervisors and colleagues, work environment, administrative policies, and welfare. For guideline proposal to improve work efficiency, it includes strengthening work motivation, improving the work environment, developing work skills, and building relationships and fostering culture within the organization.