Organizational Factors Affecting Knowledge Management at Phuket Ratjabhat University

Abstract

The objectives of this research are to 1) study the success of knowledge management in Phuket Rajabhat University 2) study organizational factors that affect knowledge management in Phuket Rajabhat University. This research is the survey research from the personnel who serve as knowledge management committees of 10 departments at the faculty, office, and institute level within Phuket Rajabhat University. The researcher determined by calculating the sample size using Krejcie & Morgan's ready-made table for estimating the population proportion and setting the proportion of the trait of interest in the population to be equal to 0.5, the acceptable error level was 5% and the confidence level was 95%, resulting in a sample size of 92 people. The instrument used to collect data was a questionnaire. Statistics used in data analysis include frequency, percentage, mean, and standard deviation.

The results of the research found that 1) the success of knowledge management at Phuket Rajabhat University found that the overall knowledge management process was at a high level of agreement. In order as follows: creation and pursuit of knowledge, organizing knowledge into a system, sharing and exchanging knowledge and identification of knowledge. The knowledge management process with the second highest score is learning and access to knowledge and compiling and filtering knowledge was at the moderate level of agreement 2) organizational factors affecting knowledge management at Phuket Rajabhat University were found that the cultural and behavioral factors of people in the organization, it is at the level of highest agreement. For the overall organizational factors affecting knowledge management, they were at a high level of agreement. In order as follows: leadership factors and strategy creation infrastructure factors, technology factors and measurement and implementation factors. It has a positive relationship with knowledge management at Phuket Rajabhat University, statistically significant at the level of .05.