User Satisfaction with Administrative Services, Dean's Office, Faculty of Business Administration, Chaiyaphum Rajabhat University

Abstract

Research are as follows: (1) to study the satisfaction of service users with the provision of administrative services; Office of the Dean, Faculty of Business Administration, Chaiyaphum Rajabhat University (2) To compare the satisfaction of service users with the provision of administrative services. Dean's Office, Faculty of Business Administration, Chaiyaphum Rajabhat University Population and sample include academic staff, support personnel. 198 students of the Faculty of Business Administration, Chaiyaphum Rajabhat University, sampled in a proportional stratified sample. The statistics used in the research are percentages, averages, t-test statistics, standard deviations, F -test, one-way ANOVA.

The results showed that:

1. The overall data analysis results are very high. On a case-by-case basis, users were found to be satisfied in all 4 areas, with satisfaction with service delivery first, followed by communication, language use, process and duration, respectively.

2. Comparison of user feedback levels on administrative services The Office of the Dean, Faculty of Business Administration, Chaiyaphum Rajabhat University, classified by age, is not different overall when considering the individual aspects. The Dean's Office, Faculty of Business Administration, Chaiyaphum Rajabhat University, statistically significant at 0.01 level, in terms of services, communication, language use, duration, no difference.