SUCCESS FACTORS THAT INFLUENCE THE DEVELOPMENT OF THE QUALITY OF PUBLIC ADMINISTRATION IN THE FUNERAL CEREMONY ADMINISTRATION GROUP THAT RECEIVED THE 3RD ROYAL AWARD

Abstract

The objectives of this research was to: 1) study the success factors in developing public administration quality, 2) study the development of public administration quality 3) study the success factors affecting the development of public administration the quality of the Royal Sponsored Funeral Service Group 3, and 4) propose appropriate guidelines for developing public administration quality of the Royal Sponsored Funeral Service Group 3. The population used in the research consisted of 138 personnel of the Royal Sponsored Funeral Service Group 3, Phetchaburi Province. The 15 key informants in in-depth interview were 3 groups as follows: 1) group leaders, 2) culture academic practitioners, and 3) general practitioners. The data were analyzed by using percentage, frequency distribution, mean, standard deviation multiple regression analysis, and content analysis.

    The research results were as follows:

1.    The opinion on success factors in developing public administration quality was overall at a high level. 2.    The opinion on development of public administration quality was overall at a high level. 3.    The success factors affecting the development of public administration quality of the Royal Sponsored Funeral Service Group 3 were the organization's system (X₃), the organization’s shared values (X₇), the organization’s management style (X₄), and the organization’s skills (X₆), with a prediction efficiency at 73.50 percent. It could be written as a regression equation as follows: _tot = 1.790+.135 (X₃) + .162 (X₇) + .141 (X₄) + .138 (X₆)  4.    The organization should prepare information and personnel development plans more clearly and comprehensively to avoid the problem of overloaded workload. Proactive working should be promoted to meet the people’s needs. And, development of skills in education should be taken into account to increase one's potential to be prepared for higher position promotion.