Action Research the Development for Teacher’s Performance of Correspondence Triamudomsuksapattanakarn Suratthani School Under the Secondary Educational Service Area Office Suratthani Chumphon

Abstract

The purposes of this research are to 1) study the problems of teachers' correspondence operations, 2) development of teachers' correspondence operations, and 3) evaluate the development of teachers' correspondence operations of Triamudom Suksapattanakarn Suratthani School. This method was used action research based on the concept of Kermis and MacTaggart consist of four steps: planning, action, observation, and reflection by conducted of 2 rounds. The sample group for this research is 24 teachers who perform clerical duties. There are 5 experts in inspecting tools. The research tools include a questionnaire with a consistency index of 0.94 and a follow-up supervision form. The consistency index was 1.0. of behavior, observation consistency index was 1.0., skill assessment consistency index of 1.0., and satisfaction assessment consistency index was 1.0 and reliability of the test established of 0.99.  The data was analyzed using basic statistics, including percentages, means, and standard deviations. The results of the study found that 1) problems of teachers' correspondence operations were over all at a high level, the most problems was receiving official documents, followed by preparing official documents. destroy official documents, borrowing official documents, sending official documents and keeping official documents. 2) Development of teachers' correspondence operations by workshop and monitoring methods. 3) The results of the evaluation of the development of teachers' correspondence practices found that the knowledge test results after the workshop were higher than before the meeting. The results of the skill assessment of the workers' skills in performing correspondence work were overall at a very skilled level and the results of the evaluation of the satisfaction of the teachers who operate the archives are satisfied with the overall development of the archives operations at a high level.