Attitude and Satisfaction of Graduate Students toward Service Quality of Graduate Study Project of Dhonburi Rajabhat University

Abstract

              The objectives of this research were to: 1) study the attitude and satisfaction of graduate students toward provision of service quality of Graduate Student Project of Dhonburi Rajabhat University, 2) compare the attitude and satisfaction of graduate study with the provision of service quality of Graduate Study Project, and The research sample were 129 graduate students of Dhonburi Rajabhat University by simple random sampling method. The research instruments were questionnaire. The statistics for analyzing of data were percentage, mean, and standard deviation, testing for the difference of the means used t-test and analysis of variance (ANOVA).
              The research results revealed that 1) the attitude of graduate students toward the provision of service quality of Graduate Study Project as a whole was at high level Arranging from high to low means were service provision personnel, service provision capacity, service provision process, service provision stepts service provision capacity and facilitating materials, and the satisfaction of graduate students with the service quality of Graduate Study Project as a whole was at high level. Arranging from high to low means were service provision personnel, service provision process, service provision stepts, service provision capacity and facilitating materials, 2) the comparison of means of attitude and satisfaction classified by personal traits of graduate students toward provision of service quality of Graduate Study Project revealed that the difference traits of Graduate Students in gender,
age, vocation and present engaging curriculum toward the provision of service quality of Graduate Study Project as a whole and by aspects were not different statistically significant at the .05 level.