A Study of the Efficiency of Student Payment Services In the situation of the epidemic of coronavirus disease 2019 of the college office Chiang Rai Buddhist College

Abstract

Abstract

This research aims (1) to study the form of student payment service, (2) to survey the opinions of student payment service recipients, and (3) to propose a form and guideline for improving the efficiency of student payment service during the outbreak of the coronavirus disease 2019 of the College Office, Chiang Rai Buddhist College. From studying related documents and collecting data from closed-ended questionnaires and open-ended questionnaires from groups of 1st-4th year students who registered for the academic year 2021 who were actual service users of the population group of 431 persons, descriptive data analysis found that service users were satisfied with the use of payment methods or procedures in providing services. The procedures, tools, formats, and communication channels were developed to meet the needs and be appropriate for the current situation. There was a plan to determine the methods and details of the payment service procedures. There was a meeting to plan and determine the service methods and services that were fast, accurate, and in line with the needs. There were payment channels in the on-site system and online system. Communication with service providers was convenient and fast, and useful information was received. The services were provided with willingness, equality, and non-discrimination. Personnel worked according to the principles of morality and professional ethics. Personnel complied with the measures to prevent the spread of the coronavirus 2019 that the unit had set.

Keywords: Efficiency, Service, Coronavirus Disease 2019