Innovation in Using of Information Technology to Promote Rehabilitation of Dependent Patients of Pa Sak Subdistrict Municipality, Mueang Lamphun District, Lamphun Province

Abstract

In the past, the promotion of rehabilitation of dependent patients by local government organizations in many areas was limited. Using technology through web applications and normal systems of Pa Sak Subdistrict Municipality can help patients recover and facilitate effective planning. This research aimed (1) to analyze the project success of Pa Sak Sub-district Municipality, and (2) to analyze success factors of Pa Sak Sub-district Municipality. The qualitative research methods included gathering the data from documents and in-depth interviews with 36 interviewees, including local administrators, local staff, and representatives of the civil sector. The interview form was used for in-depth interviews and group discussions on the success factors. Analytical tools included content analysis and inductive analysis.

The results revealed that (1) the innovation project success has led to a change in the care model from the old model that did not look at the patient's living situation to using a program to monitor, evaluate results, and plan treatment quickly in real time, making it possible to help patients quickly. (2) Success factors in the innovation project were 1) The potential of personnel and effective communication with local teams 2) The potential of personnel and effective communication with local teams 3) Having adequate administrative resources 4) Flexible collaborative design and 5) Participation of citizens, networks and various sectors in the area. As for the new findings, the potential of personnel and effective communication with local teams are the most important factors affecting innovation success.