Recommendations for Implementation of the “One ID Card Smart Hospital” at the Phrae Provincial Public Health Office

Abstract

This study aims to examine the implementation of the “One ID Card Smart Hospital” by the Phrae Provincial Public Health Office and to develop policy recommendations for enhancing its operational effectiveness. The target group is consist of 10 key informants, including executives and personnel directly involved in the policy implementation. Data were collected through in-depth interviews over a six-month period. The research instruments included a semi-structured interview guide designed to explore key aspects and generate strategic proposals. Data were analyzed using triangulation techniques, content analysis, and interpretation based on relevant theories and previous studies.

          The findings revealed that the implementation of the “One ID Card Smart Hospital” in Phrae Province Public Health Office has been highly successful. All public health service units across the province including 8 hospitals and 119 sub-district health-promoting hospitals achieved 100% interoperability in health data systems. More than 50% of the population registered their Health ID, while 66% of healthcare providers completed their Provider ID registration. Notably, Phrae Province ranked first nationwide in telemedicine services through the “Mor Prom” application, delivering over 3,000 consultations, and ranked second in online appointment bookings, with more than 1,000 appointments recorded. These achievements indicate a strong integration of digital health services aimed at enhancing accessibility, efficiency, and quality of care. The study recommends that future policy development should focus on addressing structural challenges and fostering cross-sector collaboration in a concrete manner. Such strategies are essential to ensuring the long-term sustainability and success of the “One ID Card Smart Hospital”