รูปแบบการจัดบริการสาธารณะภายใต้อิทธิพลของตัวแสดงในนโยบายสาธารณะ

Athimat Permpoon; Sanya Kenaphoom; Wanchai Suktam

doi:10.14456/jasrru.2024.13

Authors

Athimat Permpoon Faculty of Humanities and Social Sciences, Surindra Rajabhat University, Thailand.
Sanya Kenaphoom Research and Development Institute, Rajabhat Maha Sarakham University, Thailand.
Wanchai Suktam Faculty of Humanities and Social Sciences, Surindra Rajabhat University, Thailand.

DOI:

https://doi.org/10.14456/jasrru.2024.13

Keywords:

Models, Models of Public Service Management, Public Policy Actors

Abstract

Public Service Management, is a process that includes planning, implementing, and controlling all public services that a public agency or government provides to its citizens. Including organizing relevant resources to provide such services with efficiency and quality. This process focuses on ensuring that public services are provided appropriately according to the needs of citizens and government policies. However, the efficiency of public service delivery often depends on actors in public policy. Therefore, this article aims to present a model for organizing public services under the influence of actors in public policy. This study is a study of academic documents related to public service provision and uses a content analysis method and presents them descriptively. The results of the study found that the formats for organizing public services under the influence of public policy actors include: (1) Centralization, (2) De-concentration, (3) Decentralization, (4) Privatization, (5) Collaboration, (6) Partnership between the state and citizens, and (7) Returns Power to Devolution.

Downloads

Download data is not yet available.

References

Andersen, L.B.., Jacobsen, C.B., Jensen, U.T., & Salomonse, H.H. (2021). 'Public Managers’ Contribution to Public Service Performance', in Peter Leisink, and others (eds), Managing for Public Service Performance: How People and Values Make a Difference (Oxford, 2021; online edn, Oxford Academic, 18 Mar. 2021). 85-103. doi: 10.1093/OSO/9780192893420.003.0005.

Ansell, C., & Gash, A. (2008). Collaborative Governance in Theory and Practice. Journal of Public Administration Research and Theory. 18(4) : 543-571.

Asquer, A., & Mele, V. (2018). Policy-Making and Public Management. In: Ongaro, E., Van Thiel, S. (eds) The Palgrave Handbook of Public Administration and Management in Europe. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-55269-3_27.

Backhaus-Maul, H., Gibson-Kunze, M., & Kinderman, D. (2019). Companies as socio-political actors and service providers in social policy. Zeitschrift für Sozialreform. 65(3) : 205-214. https://doi.org/10.1515/zsr-2019-0008.

Benson, L., Thanh, H.T., & Thao, B.N. (2021). Public Management: A New Public Service Oriented Concept of Public Service. 2(3) : 29-36. doi: 10.47616/JAMREMS.V2I3.124.

Bishop, P., & Davis, G. (2019). The encyclopedia of housing (Second ed.). SAGE Publications.

Fabianova, Z. (2016). Factors Affecting Efficiency of Performance Management System in Public Service Institutions. International Journal of Scientific Research and Management. 4(9) : 4520-4522, doi: 10.18535/IJSRM/V4I9.11.

Faguet, J. P. (2014). Decentralization and governance. World Development. 53 : 2-13.

Hayat, H, & Artisa, R.A. (2019). Implementation of Public Service Performance Appraisal Model. Proceedings of the First International Conference on Administration Science (ICAS 2019) : 49-55. doi: 10.2991/ICAS-19.2019.11.

Hedges, S.,Winton, S., Rowe, E., & Lubienski, C. (2020). Private actors and public goods: a comparative case study of funding and public governance in K-12 education in 3 global cities. Journal of Educational Administration and History. 52(1) : 103-119. doi: 10.1080/00220620.2019.1685474.

Hurl, C., & Vogelpohl, A. (2021). Introduction: The Rise of Professional Service Firms as Public Policy Actors. In: Hurl, C., Vogelpohl, A. (eds) Professional Service Firms and Politics in a Global Era. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-72128-2_1.

Huxham, C., & Vangen, S. (2005). Managing to collaborate: The theory and practice of collaborative advantage. Routledge.

Lewandowski, M. (2018). Refocusing Performance Management through Public Service Design? Cross-Sectoral Relations in the Delivery of Public Services (Studies in Public and Non-Profit Governance. 6 : 1-21. https://doi.org/10.1108/S2051-663020180000006001.

Morales, P.E. (2016). Public Service Values. Public Integrity. 18(1) : 107-110. doi: 10.1080/10999922.2015.1093401.

Mukhtar-Landgren, D., & Smith, G. (2019). Perceived action spaces for public actors in the development of Mobility as a Service. European Transport Research Review. 11(1) : 1-12. doi: 10.1186/S12544-019-0363-7.

Negoita, M. (2018). Beyond Performance Management: A Networked Production Model of Public Service Delivery. Public Performance & Management Review. 41(2) : 253-276. doi: 10.1080/15309576.2017.1408473.

Osborne, S.P. (2018). From public service-dominant logic to public service logic: Are public service organizations capable of co-production and value co-creation?. Public Management Review. 20(2) : 1-7. doi: 10.1080/14719037.2017.1350461.

Peters, G. B. (2017). The politics of bureaucracy: An introduction to comparative public administration. Routledge.

Phương, T.L. (2022). Networking Actors in Private Public Management Tourism Development Partnership. International journal papier public review. 3(4) : 8-14. doi: 10.47667/ijppr.v3i4.182.

Prud'homme, R., & Smith, B. C. (2016). Decentralization: Fiction and reality. World Bank Publications.

Reed, M. (2019). Managing Public Service Professionals Under New Public Management, in Andrew Sturdy, and others (eds), The Oxford Handbook of Management Ideas, Oxford Handbooks (2019; online edn, Oxford Academic, 4 Apr. 2019), https://doi.org/10.1093/oxfordhb/9780198794219.013.23.

Sayadat, N. (2021). Actors’ interaction, process management and complex decision-making in public-private partnership. Bangladesh Journal of Public Administration. 29(2) : 35–52. https://doi.org/10.36609/bjpa.v29i2.212.

Smith, S. R. (2018). Public policy: Theory, practice, and perspectives. Sage Publications.

Sowa, J.E., & Lu, J. (2017). Policy and Management: Considering Public Management and Its Relationship to Policy Studies. Policy Studies Journal. 45(1) : 74-100. doi: 10.1111/PSJ.12193.

Summers, A.J., & Müller, P. (2016). Actor Services. In: Thiemann, P. (eds) Programming Languages and Systems. ESOP 2016. Lecture Notes in Computer Science. 9632. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-49498-1_27.

Suryadarminta, S.S., Musaad, M., & Herningsih, A.P. (2019). How Public Policy is Involved: Study the Steps for Implementing Successful Succession Management at Public Service. Journal of Critical Reviews. 6(5) : 96-100.

Vignieri, V. (2018). Performance Management in the Public Sector. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_3480-1.

Williams, S., & Caley, L. (2020). Introduction to Public Service Management and Service Operations. In: Improving Healthcare Services. Palgrave Pivot, Cham. https://doi.org/10.1007/978-3-030-36498-4_1.