Factors Influencing Customer’s Purchasing Intentions of Fashion Bags in Offline Stores in China

ผู้แต่ง

  • Chen Siyu Business Administration, Southeast Bangkok University,Thailand
  • Patarada Rungrueng Faculty of Business Administration, Southeast Bangkok University, Thailand
  • Patima Rungruang MBA Program at the faculty of Business Administration, Southeast Bangkok University, Thailand
  • Rapeepat So-in Faculty of Liberal Arts at Southeast Bangkok University, Thailand

คำสำคัญ:

Offline shopping, Fashion bags, Purchase intention

บทคัดย่อ

          This research aims to (1) to understand the changing attitudes and behaviors of customers that may impact seller strategies in China and (2) to identify potential factors influencing customers' intention to purchase fashion bags in offline stores. The population of interest comprises individuals residing in China, and the sample consists of internet-enabled Chinese residents who voluntarily participated in the study. The study used convenience sampling to recruit 366 participants, and an online survey was conducted to collect data. The statistical analyses involved descriptive statistics, correlation analysis, and regression analysis. The findings indicated that the store's location, shop atmosphere, social identity, price, and product availability all positively affected customer purchase intentions. Based on these results, this study suggests implementing marketing strategies, particularly pricing, social identity, and location, to effectively penetrate the fashion bag market in China.

References

Abas, N. B. M., Azis, R. B. A., & Yusuf, A. H. S. B. M. (2021). ONLINE PURCHASE INTENTION TOWARDS MODEST FASHION WEAR: THE ODERATING ROLE OF PERSONALITY TRAITS. International Journal of Communication, Management and Humanities, 26, 77-83.

Aboah, J., & Lees,N.(2020). Consumers use of quality cues for meat purchase: Research trends and future pathways. Meat science, 166, 108142

Abrams, D. E., & Hogg, M. A. (1990). Social identity theory: Constructive and critical advances. Springer-Verlag Publishing.

Belić, S., & Jönsson, E. (2012). Guerrilla marketing: and its effects on consumer behavior. https://www.diva-portal.org/smash/record.jsf?pid=diva2%3A540084&dswid=-2082

Berman, B., & Evans, J.R. (1995) Retail Management: A Strategic Approach, Prentice-Hall, Inc., Englewood Cliffs.

Bian, X., & Moutinho, L. (2011). The role of brand image, product involvement, and knowledge in explaining consumer purchase behaviour of counterfeits. European Journal of Marketing, 45(1/2), 191-216. doi:10.1108/03090561111095658

Brata, B. H., Husani, S., & Ali, H. (2017). The influence of quality products, price, promotion, and location to product purchase decision on Nitchi at PT. Jaya Swarasa Agung in Central Jakarta. Saudi Journal of Business and Management Studies, 2(4), 357-374.

Broekhuizen,T.L.J.,& Alsem,K. J. (2002)。 Successful factors of mass customization: conceptual model. Journal of Market-Focused Management 5, 309–330. https://doi.org/10.1023/B:JMFM.0000008072.35988.ef

Daxue Consulting. (2021). The Future of Retail in China: E-commerce vs. Physical Stores. Retrieved from https://daxueconsulting.com/the-future-of-retail-in-china-e-commerce-vs-physical-stores/

Ferrell, O. C., Hartline, M., & Hochstein, B. W. (2021). Marketing strategy. Cengage Learning.

Flaviá, B. M., Gurrea, R., & Orús, C. (2017). Shopping in physical stores vs. online shopping: A comparative study. Journal of Retailing and Consumer Services, 39, 86-94.

Flavián, C., Gurrea, R., & Orús, C. (2017). The influence of online product presentation videos on persuasion and purchase channel preference: The role of imagery fluency and need for touch. Telematics and Informatics, 34(8), 1544-1556.

Erdil, T. S. (2015). Effects of customer brand perceptions on store image and purchase intention: An application in apparel clothing. Procedia-Social and Behavioral Sciences, 207, 196-205.

Escalas, J. E., & Bettman, J. R. (2003). You are what they eat: The influence of reference groups on consumers’ connections to brands. Journal of consumer psychology, 13(3), 339-348.

Gogoi, B. (2013). Study of antecedents of purchase intention and its effect on brand loyalty of private label brand of apparel. International Journal of Sales & Marketing, 3(2), 73-86.

Guan, L. P., Yusuf, D. H. M., & Ghani, M. R. A. (2020). Factors influencing customer purchase intention towards insurance products. International Journal of Business and Management, 4(5), 70-79.

Hussain, R., & Ali, M. (2015). Effect of store atmosphere on consumer purchase intention. International Journal of Marketing Studies, 7(2). 35-43.

Hausman, A.V., &Siekpe, J. S. (2009). The effect of web interface features on consumer online purchase intentions. Journal of Business Research, 62(1), 5–13.

Kotler, P., & Armstrong, G. (2010). Principles of Marketing, Upper Saddle River. New Jersey: Pearson Prentice Hall.

Kotler, P., & Keller, K. (2016). Marketing Management (15th ed). Upper Saddle River, NJ: Pearson

Kunkel, J.H., & Berry, L.L. (1968) A Behavioral Conception of Retail Image. Journal of Marketing, 32, 21-27. http://dx.doi.org/10.2307/1249333

Lau, M. M., Ng, P. M. L., Chan, E. A. H., & Cheung, C. T. Y. (2023). Examining purchase intention for luxury fashion: integrating theory of reasoned action, with affect-behavior-cognition (ABC) model, identity and social identity theories. Young Consumers, 24(1), 114-131.

Ma, Y. (2022, 1 April). Retail e-commerce sales in China 2020-2026. https://www.statista.com/statistics/289734/china-retail-ecommerce-sales/

María Rosa‐Díaz, I. (2004). Price knowledge: effects of consumers' attitudes towards prices, demographics, and socio‐cultural characteristics. Journal of Product & Brand Management, 13(6), 406-428.

Marian, Z. (2021). Consumers Still Prefer in-Store Shopping. Available online at: https://retailleader.com/consumers-still-prefer-store-shopping (accessed November 03, 2021).

Meyvis, T., & Janiszewski, C. (2002). Consumers' beliefs about product benefits: The effect of obviously irrelevant product information. Journal of Consumer Research, 28(4), 618-635.

Molnár, V., & Lamont, M. (2002). Social categorisation and group identification: how African-Americans shape their collective identity through consumption. In M. Tomlinson., V. Walsh., K. Green, & A. McMeekin. Innovation by demand: An interdisciplinary approach to the study of demand and its role in innovation. Manchester University Press.

Milliman, R. E., & Fugate, D. L. (1993). Atmospherics as an emerging influence in the design of exchange environments. Journal of Marketing Management), 3(1), 10711988.

Munnukka, J. (2008). Customer's purchase intention reflects price inspection. Journal of Product and Brand Management, 17(3), 188-196.

P, S. (2022, 1 November). Luggage market worldwide - statistics & facts. https://www.statista.com/topics/1320/luggage-market-worldwide/#topicOverview

Raydiant (2021). The State of Consumer Behavior 2021. Available online at: https://www.raydiant.com/blog/state-of-consumer-behavior-2021/ (accessed November 05, 2021).

Robson, S. (I999). Turning the tables. Cornell Hotel and Restaurant Administration Quarterly, 40(3), 56-63.

Siddhibphongsa, P., & Kim, S. (2016). The influences of store atmosphere on purchase intention toward a fast fashion brand in Bangkok. AU-GSB e-JOURNAL, 9(1), 124-124.

Solgaard, H. S., & Hansen, T. (2003). A hierarchical Bayes model of choice between supermarket formats. Journal of retailing and Consumer Services, 10(3), 169-180.

Steinhart, Y., Mazursky, D., & Kamins, M. A. (2013). The process by which product availability triggers purchase. Marketing letters, 24, 217-228.

Tajfel, H. E. (1978). Differentiation between social groups: Studies in the social psychology of intergroup relations. Academic Press.

Turley, L.W., & Milliman, R.E. (2000). Atmospheric effects on shopping behavior: a review of the experimental evidence, Journal of Business Research, 49(2) 193-211.

Wang, S., Ye, Y., Ning, B., Cheah, J. H., & Lim, X. J. (2022). Why do some consumers still prefer in-store shopping? An exploration of online shopping cart abandonment behavior. Frontiers in Psychology, 12, 829696.

Weissmann, M. A., & Hock, R. L. T. (2022). Making sustainable consumption decisions: The effects of product availability on product purchase intention. Journal of Global Marketing, 35(4), 269-284.

Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of marketing, 52(3), 2-22.

Downloads

เผยแพร่แล้ว

2023-05-25