Citizen Satisfaction Assessment of Bang Kurud Municipal Services, Nonthaburi Province
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Abstract
This research aimed to study 1) the level of satisfaction of citizen with the services
of Bang Kurud municipality, Bang Bua Thong district, Nonthaburi province 2) the problems,
obstacles and suggestions for the services of Bang Kurud municipality, Bang Bua Thong
district, Nonthaburi province; and 3) the guidelines and suggestions for the services of
Bang Kurud municipality, Bang Bua Thong district, Nonthaburi province.
Research methodology is mix method. The quantitative approach involved surveying 400 people
using a structured questionnaire. The data analysis included frequency, mean, percentage, and
standard deviation. Qualitative research used an interview. The instrument is collected data from
interviews with service recipients and officials of Bang Kruat municipality, Bang Bua Thong
district, Nonthaburi province. The results of research found that 1.Citizen’s satisfaction with the
services of Bang Kurud municipality was in accordance with the opinions of service recipients
which classified by service aspect overall, the highest level of satisfaction was found, with an
average value of ( = 4.81. 2. Service recipients were highest satisfied with various services overall
( = 4.81) and 3.Testing the hypothesis of the comparison of personal factors of people towards
satisfaction in the services of Bang Kurud municipality found that it classified by gender,
consisted of 2 groups overall, males an average of 4.83 and females an average of 4.79 when
tested using t-test statistics, it was found that people of different genders which had similar
opinions on satisfaction with the services of Bang Kurud municipality , the statistically significant
difference found at the 0.01 level.
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