Citizen Satisfaction Assessment of Bang Kurud Municipal Services, Nonthaburi Province
Article Sidebar
Main Article Content
Abstract
This research aimed to study 1) the level of satisfaction of citizen with the services of Bang Kurud municipality, Bang Bua Thong district, Nonthaburi province 2) the problems, obstacles and suggestions for the services of Bang Kurud municipality, Bang Bua Thong district, Nonthaburi province; and 3) the guidelines and suggestions for the services of Bang Kurud municipality, Bang Bua Thong district, Nonthaburi province. Research methodology is mix method. The quantitative approach involved surveying 400 people using a structured questionnaire. The data analysis included frequency, mean, percentage, and standard deviation. Qualitative research used an interview. The instrument is collected data from interviews with service recipients and officials of Bang Kruat municipality, Bang Bua Thong district, Nonthaburi province. The results of research found that 1.Citizen’s satisfaction with the services of Bang Kurud municipality was in accordance with the opinions of service recipients which classified by service aspect overall, the highest level of satisfaction was found, with an average value of ( = 4.81. 2. Service recipients were highest satisfied with various services overall ( = 4.81) and 3.Testing the hypothesis of the comparison of personal factors of people towards satisfaction in the services of Bang Kurud municipality found that it classified by gender, consisted of 2 groups overall, males an average of 4.83 and females an average of 4.79 when tested using t-test statistics, it was found that people of different genders which had similar opinions on satisfaction with the services of Bang Kurud municipality , the statistically significant difference found at the 0.01 level.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
ข้อมูลลิขสิทธิ์
References
Bunruang, S. (2002). People satisfaction with the services of Sunthon Phu Subdistrict Municipality: A study of revenue collection (Special problem for Master of Public Administration in Public Policy). Graduate School, Burapha University.
Chiwakongkiat, C. (1991). Satisfaction of citizens in receiving services: A case study of the registration work of the Chatuchak District Office. College of Local Administration.
Department of Local Administration. (2007). Guidelines for good governance of local government organizations (Pamphlet). Department of Local Administration, Ministry of Interior.
Khakhom, A. (2003). Loan services of the Government Housing Bank: A study of the users' opinions of the Bangkok and Metropolitan Area Branch Operations Department (Master’s thesis, Kasetsart University).
Khrueathep, W. (2015). 15 years of decentralization in Thailand: Summary of research results and policy recommendations. Local Innovation and Governance Promotion Center.
Ladasai, P. (2022). Local government organizations: Policy implementation process. Journal of Roi Kaensarn Academic, 7(12), 310–327.
Raksasat, A. (2003). Professional ethics. Chulalongkorn University Book Center.
Ratchatranon, W. (2019). Determining an appropriate sample size for social science research: The myth of using the Taro Yamane and Krejcie & Morgan method. Thai Interdisciplinary and Sustainability Review, 8(S), 11–28.
Rattayasermpong, R. (2014). Problems and solutions in local public service management: Teaching materials for local public service management, Units 8–15. Sukhothai Thammathirat Open University Press.
Research and Development Institute, Maha Sarakham University. (2022). Satisfaction of service recipients towards the quality of services provided by the Sang Tho Subdistrict Administrative Organization, Khueang Nai District, Ubon Ratchathani Province.
Research and Development Institute, Udon Thani Rajabhat University. (2017). Assessment of satisfaction with the services of the Sang Ko Subdistrict Administrative Organization, Kut Chap District, Udon Thani Province.
Royal Institute. (2009). Royal Institute dictionary. Nanmee Books Publications.
Singhaseni, S. (2018). Micro-social welfare. Kasetsart University Press.
Sriram, N. (2014). Concepts regarding the provision of local public services: Teaching materials for the subject of local public service provision, Units 1–7. Sukhothai Thammathirat Open University Press.
Sudjai, U. (2019). User satisfaction with the services of the Telephone Organization of Thailand, Chonburi Province (Master’s thesis, Thammasat University).
Thanaphongthorn, K. (1985). Human resource management. Sukhothai Thammathirat Open University Press.
Thaweephon, S. (2007). Public satisfaction with the legal advice services of the Office of the Attorney General, Legal Aid Division (Special problem for Master of Public Administration). Burapha University.
Vesarat, P. (1980). Organization and employees. Chulalongkorn University.
