Service Quality of Out Patient Department of Sangkha Hospital, Sangkha District, Surin Province

Abstract

         The objectives of this research were 1) to study opinions on the quality of services provided by the outpatient department of Sangkha Hospital, Sangkha Subdistrict, Sangkha District, Surin Province 2) to compare opinions on the quality of services provided by the hospital's outpatient department. Sangkha classified by gender, age, and educational level 3) To study problems and obstacles in providing services in the outpatient department of Sangkha Hospital, Sangkha Subdistrict, Sangkha District, Surin Province. There was a probability sampling method for 400 cases, with the tool having a confidence value of 0.887. Statistics used in data analysis include: Frequency and percentage (%), mean (x ̅) and standard deviation (SD), and hypothesis testing section with t-test and F-test statistics.

         The results of the research found that the majority of the sample were female, numbering 298, aged 41-50 years, numbering 207, having primary school education, numbering 112. Service quality level of the outpatient department of Sangkha Hospital, Sangkha Subdistrict, Sangkha District, Surin Province, in The overall picture of all 3 aspects is at a high level. The average was 4.49, with the staff at the highest level. With an average of 4.64, service was at the highest level. with an average of 4.51 and in terms of building facilities at a high level with an average of 4.33, respectively, hypothesis testing The sample groups had different genders, ages, and education levels and had service quality levels. Official side In terms of service and overall building facilities, they are no different. Statistically significant Problems and obstacles in using the services of the outpatient department Sangkha Hospital, Sangkha Subdistrict, Sangkha District, Surin Province, found that 1) there were not enough parking spots for those coming to use the service, 2) the service area was not clean, and 3) there were not enough resting spots for relatives who came to receive the service, respectively.