Attitude Studies of Fitness Service Users at Roi Et Rajabhat University

Abstract

This research was aimed to 1. study the satisfaction of fitness users at Roi Et Rajabhat University in terms of customer services and facilities. 2. to study the service quality of the fitness center at Roi Et Rajabhat University. 3. to suggest guidelines for providing services at Roi Et Rajabhat University. By using quantitative research. The samples are 200 customers who use the services of the fitness center at Roi Et Rajabhat University. The researcher collects data from questionnaires and Data were analyzed using descriptive statistics such as percentage, mean, and standard deviation. Research results

1. the satisfaction to fitness users in Roi Et Rajabhat University. by sorting averages from highest to lowest. The results are as follows, Service ( = 4.00, S.D. = 0.95) Service personnel (  = 3.99, S.D. = 0.90) Facilities (  = 4.56, S.D. = 0.49)
2. the service quality of the fitness center in Roi Et Rajabhat University. by sorting averages from highest to lowest. The results are as follows, Facilities ( = 4.00, S.D. = 0.49) Service quality (  = 4.12, S.D. = 0.93) Equipment/tools Service (  = 4.19, S.D. = 0.89) Physical environment (  = 4.21, S.D. = 0.90)
3. the suggested guidelines for providing services at Roi Et Rajabhat University. The results are as follows, convenience and speed of payment ( = 5.00, S.D. = 0.00) service period is appropriate (  = 4.60, S.D. = 0.40), and appropriateness of the service price ( = 4.50, 5.D. = 0.50) and service guidelines found that service hours should be extended more And should check the availability of various equipment to be in working condition, etc.