Study of Factors Affecting to Service Satisfaction of the Prakhonchai District Registry Office in Buriram Province

Abstract

         The objectives of this research were to study the demographic factors and service satisfaction of Prakhonchai District Registry Office in Buriram Province and to compare the demographic factors in different sex, age, occupation and domicile that affect the service satisfaction of Prakhonchai District Registry Office in Buriram Province. The sample group included 400 people who received the services from Prakhonchai District Registry Office in Buriram Province. The research tool was the questionnaire having the confidence value of 0.925. The statistics used in analysis were descriptive statistics including frequency, percentage, mean, and standard deviation. The inferential statistics were comparative statistics with t-test and One Way ANOVA. The results showed that the demographic factors were mostly male aged between 21 - 40 years, farmer occupation, and domicile in the area of Prakhonchai District in Buriram Province. In addition, the study of service satisfaction of Prakhonchai District Registry Office in Buriram Province found that the average level of opinion was medium. The comparison of demographic factors affecting the service satisfaction of Prakhonchai District Registry Office in Buriram Province in different sex, age, occupation, and domicile was not different in opinions.