The Direct, Indirect and Total Influences of Conflict People to Metropolitan Police Officer 4

Abstract

In general, the performance of police officers in providing public service may cause conflicts from a variety of factors, police must choose an approach that is appropriate to that factor in order to reduce or eliminate conflict. This Article aimed to study (1) People's satisfaction with avoiding, compliance, integrating, dominating, compromising and conflict (2) The direct, indirect and total influence of avoiding compliance dominating compromising and integrating affecting to conflict. This study was conducted by quantitative approach, questionnaire was used to collect data 120 from people in the eastern Bangkok area who used the services and interacted with Metropolitan Police Officer 4 at the police station. The research instrument used questionnaire, Statistics used in the analysis include descriptive statistics such as minimum value, maximum value, mean, standard deviation, skewness, kurtosis and path analysis.

         The results indicated that (1) Most of the people were quite satisfied with the method of compliance (𝑥̅= 3.47 from full score 5 / S.D. = 0.57) and compromising (𝑥̅ = 3.56 / S.D. = 0.58) use it as guideline for resolving conflicts and not satisfied with the dominating to reduce conflicts. (𝑥̅= 2.44 / S.D. = 0.14) (2) Dominating had the most direct influences with conflict (ß = .877) and Compromising had the most indirect (ß = 1.558) and total (ß = 2.426) influences with conflict. Police officers who serve the public at police stations must use their powers according to their roles and responsibilities but not to exceed the limits during the provision of public services, Must strictly comply with the rules, regulations and regulations of the police. In the event of a conflict with the public The police must choose a compromise method to reduce or eliminate the conflict.