LAOHAKUL, K.; LAOHAVICHIEN, T. Perception of Service Quality Affecting Customer Loyalty of a Commercial Bank. NIDA Business Journal, Bangkok, Thailand, n. 27, p. 98–112, 2022. Disponível em: https://so10.tci-thaijo.org/index.php/NIDABJ/article/view/101. Acesso em: 8 sep. 2025.